Our staff brings more than 30 years of advanced technology experience and market leadership to the table. We provide a distinct blending of engineering and management skills specifically tailored to meet the unique business objectives of our clients. We measure our contract performance utilizing cost and schedule analysis to ensure the customer’s needs are met.
Infiniti has extensive experience supporting multiple federal agencies which include the Department of Defense, Department of Housing and Urban Development, Department of Navy, Department of Army, Department of Energy, Department of Education, Department of Commerce, Defense Information Systems Agency, and Department of Homeland Security.
In an era of agency downsizing, our company provides the most cost-effective solution in today’s work environment. Our clients receive high-performance solutions for their requirements in a demanding, highly competitive economy.
U.S. Department of Defense (DOD) – Logistics and Materiel Readiness
Our staff provided Financial Management, Program Management, and Information Technology support to the Office of the Deputy Under Secretary for Logistics and Materiel Readiness. Our financial management support services included budget preparation, budget allocation, financial reporting, and reprogramming of surplus funds. We assisted the Director in preparing the President’s Budget and Program Objective Memorandum (POM) responses for the OASD (L&MR). Infiniti prepared, tracked, and documented a $400M dollar annual budget for OSD Logistics and Materiel Readiness. Our financial support also included cost, schedule, performance analysis on all Logistics programs; and we provided monthly status reports to the OSD Deputy Under Secretary. We tracked the Congressional reports and provided updates to keep senior staff current on Congressional actions.
Infiniti staff served as the principal staff assistant for the Assistant Deputy Under Secretary of Defense for Transportation Policy on all matters and policies affecting the efficient and effective use of Department of Defense (DoD) and commercial transportation resources. This program management support included developing, promulgating, and overseeing programs, actions, and tasks to ensure adherence to DoD transportation policies and national security objectives, securing responsive cost-effective transportation services and infrastructure to support readiness and sustainability for the total force across the spectrum of military operations. Our contractor personnel supported studies, planning, and programming and follow-up activities, overseeing transportation automated information system (AIS) life-cycle management, and participating in major AIS reviews and approval processes, serving as the primary focal point and principal DoD spokesperson for transportation policies issues.
Our staff designed, developed, and maintained the OSD Logistics and Materiel Readiness website. Our provided video pieces that employed motion graphics, 3D modeling, animation, and still photography; created story boards, icons, banners, and graphics, while interfacing with clients to evaluate their requirements. We designed and developed a software program to support the financial requirements and documentation to execute over $400M each year. This database provided each of the five Assistant Deputy Under Secretaries financial visibility of their annual funding status.
Infiniti was responsible for providing executive level administrative support to the Assistant Deputy Under Secretary (Transportation Policy) and staff. These responsibilities included maintaining electronic calendar, schedule and coordinating appointments, meetings and conferences, processing mail, and preparing correspondence for the Assistant Deputy Under Secretary for Transportation and higher-ranking officials.
Department of The Army (DOA)
Infiniti performed Business Process Reengineering (BPR) for the Army G4 on issues related to leadership, organizational redesign, and transforming their internal business orientation to be better connected to the larger whole of Army logistics and the way the Army conducts business. As a part of the equation, IIS collected and analyzed data to develop the strategic strategy for the G4. Our strategy better connected the Army G4 to its partners and was an integral part of Army G4’s transformation effort. These efforts concentrated on building a Knowledge Management and Learning Organization community, evaluating, and enabling support information capital readiness capability, and developing an associated strategic plan/focused vision.
Department of Veteran Affairs (VA)
Infiniti provides Reader Assistant and Administrative Support services to the Department of Veterans Affairs’ (VA), Office of Resolution Management (ORM). The Reader assistant performs a variety of administrative related activities, including, but not limited to deciphering handwritten/printed materials, e-mails, graphs, charts, excel spreadsheets, TIF and JPG files, and memos for the visually impaired VA employee who utilizes JAWS software that has limited capabilities. Responsibilities also include scheduling appointments, maintaining electronic files, providing information to callers, operating office equipment, making copies, answering calls, coding files, and preparing reports. Our support contractor provides descriptions and explanations for the visually impaired employees various visual aids, such as complex graphs, charts, pictures, and illustrations. Contractor assistance includes sighted mobility assistance to locate unfamiliar people and places/locations when on training or conference travel. IIS provides the visually impaired employee with instruction and assistance in navigating and editing electronic documents and applications.
U.S. Department of Energy (DOE)
Infiniti staff provided Help Desk Support for the DOE’s Online Learning Center. The work included providing telephone and e-mail support to computer users by logging all OLC-related inquiries and tracking each inquiry through to completion. Our staff also provided low-level problem solving, troubleshooting, and walking the user through simple procedures and applications, tracking the status of help-desk requests, coordinating with subject matter experts and technical staff to resolve customer trouble reports, tracking problems to resolution, and providing results to the users. We served as the Executive Secretary for the Director of the Office of Training and Resource Development.
Department of Commerce (DOC)/ITA
IIS provided support services to the DOC/ITA National Institute of Standards and Technology on Freedom of Information Act (FOIA) and Privacy Act Requests helping to facilitate the reduction of the existing backlog. Our personnel performed reviews of documents requested under FOIA. They were required to respond appropriately to requests, including the fee structures and allowances, including waivers of fees. We independently drafted responses, for review by the Government, and were required to have expertise in FOIA regulation compliance, Incoming request analysis and tracking, document bracketing and redaction, response time scheduling and negotiation and FOIA exemptions. We reviewed and redacted information prior to public release; ensured information required for release complied with FOIA regulations and met the time sensitive requirements for the FOIA reply as outlined in 5 U.S.C $552a. Infiniti staff performed an analysis and review of the entire FOIA within the Commerce department which resulted in a comprehensive training manual and process flowchart for training newly assigned FOIA analyst.
Department of Homeland Security (DHS) – US Customs and Immigration Services(USCIS)
Infiniti provided contractor support at two of the four USCIS Centers, Texas Service Center (TSC) and Nebraska Service Center (NSC). Infiniti managed over 800 employees who provided direct support to USCIS Adjudicators. This was a four-year contract valued at over $3M. Our staff provided support for mailroom operations, funds collections and reporting, data entry, document scanning and file room operations. The mailroom operations support tasks included the receiving, processing, security, and delivery of incoming and outgoing mail and files. Each year approximately 2.85 million pieces of incoming and outgoing mail/files were processed at the TSC and 3.2 million pieces were processed at the NBC.
In providing data collection support, tasks include manually entering applicant data and monetary amounts from various types of forms into USCIS systems, as well as verifying the accuracy of data entered. Data collection was performed on approximately 511,782 forms at the TSC and 756,402 forms at the NSC yearly.
The fee collection support provided review of fees for acceptability and completing deposits according to the contract requirement of the next business day after the fees were received in the center. Yearly approximately 177,429 fee instruments (checks) were deposited by the TSC and 300,465 by NSC.
The file room personnel prepared files for adjudicators to pick up and approve or disapprove. Once files are returned to the file room by the adjudicators they were catalogued and stored in permanent files to be transported to permanent storage facilities.
Infiniti managed an extensive Quality Program to ensure all requirements were met or exceeded. Quality failure nodes were identified, tracked, and reported IAW the governments’ Quality Assurance Surveillance Plan (QASP) and the contractor’s Quality Control Plan (QCP). Standardized processes were initiated to facilitate proactively monitoring performance on an ongoing basis. Employees were evaluated and measured daily to identify areas needing improvement and redefined processes were initiated to improve employee performance resulting in reduced errors and contract penalties. The Quality Program we implemented at USCIS resulted in meeting and exceeding the government requirements/standards.
